Every organisation is different, so we begin by understanding your business, your customers and how you currently communicate.
You don't need to diagnose the problem first. That's our job.
AINC looks at your communication from the customer's perspective to identify what's working, where the intended message may be getting lost and where meaningful improvements could be made.
The recommendation follows the evidence - not the other way around.
Getting started with AINC is simple.
You don't need to prepare an enormous pack of information. To begin your Communication Experience Audit, we'll ask for:
Your organisation
A brief overview of what you do, the services you provide and what you want your customers to understand about you.
Your customers
Who you primarily communicate with, what brings them to you and anything you already know about what they value, question or find frustrating.
Your communication
Your website and the main ways customers interact with you - for example email, telephone, social media, face-to-face communication, automated systems or AI.
Your objectives
What you'd like your communication to achieve and any areas you already suspect could be stronger.
Anything useful you already have
Customer feedback, reviews, brand or tone guidance, surveys, common enquiries or other information that may help us understand the customer experience.
AI and automation - where applicable
If you're already using AI, chatbots or automated communication, we'll look at how these fit into the wider customer experience. If you're not using AI, that's absolutely fine too.
Tell us about your organisation
Give us a brief introduction to your business and what has brought you to AINC. You don't need to know exactly what you need yet.